WEBSITE TERMS AND CONDITIONS OF TWEEZERMAN UK LIMITED

DOCUMENT OVERVIEW

This document forms the basis of the trading relationship between the Supplier and Customer. It defines commercial terms, compliance obligations, and authorised sales channels.

1. Application of Terms
These Terms and Conditions apply to all orders and sales of Goods by the Company. By placing an order, the Customer agrees to be bound by these Terms. No other terms shall apply unless agreed in writing.

2. Orders and Acceptance
All orders are subject to acceptance and availability by the Company. A contract is formed only when the Company confirms acceptance of the order. The Company reserves the right to refuse or cancel any order at its discretion.

3. Products and Descriptions
The Company makes every effort to ensure that product descriptions, images, and specifications are accurate. However, minor variations may occur.

4. Pricing
All prices are quoted in GBP (£) and are exclusive of VAT unless otherwise stated. Prices may be changed by the Company from time to time, and the latest agreed price list will be communicated with a minimum of 30 days notice.

5. Payment Terms
Payment must be made in full in line with agreed payment terms.

The Company reserves the right to:

• Charge interest on overdue amounts in accordance with the Late Payment of Commercial Debts (Interest) Act 1998
• Suspend or cancel further deliveries where payment terms are not met.

6. Delivery
Delivery dates are estimates only and we aim to deliver orders within the communicated timeframe.

The Company shall not be liable for delays outside its reasonable control. Risk in the Goods passes to the Customer upon delivery. A signature and photo are required and requested on delivery.

7. Inspection and Claims
The Customer must inspect Goods upon delivery and notify the Company of any shortages, damages, or defects within 3 working days. Claims must include the order details and, where relevant, clear photos of the Goods, packaging, and delivery note. Failure to notify the Company within this timeframe shall be deemed acceptance of the Goods.

8. Cancellation of Orders
Once an order has been accepted by the Company, cancellation of that order is not accepted.

9. Returns and Refunds
All Goods are sold on a final sale basis. Returns, refunds, or exchanges will not be accepted once Goods have been delivered, except where required by law, including where Goods are faulty or damaged.

10. Authorised Sales Channels
Products may only be sold through the Customer’s own physical retail stores and/or their owned and operated website.

In order to protect brand integrity, product quality, and customer experience, resale via third-party marketplaces or platforms (including, but not limited to, Amazon, eBay, or similar channels) is not permitted without prior written consent.

The Company operates a selective distribution approach and reserves the right to determine the sales channels through which its products may be offered, provided such criteria are applied in an objective, proportionate, and non-discriminatory manner.

The Company reserves the right to suspend or terminate supply in the event of a breach of this condition.

11. Intellectual Property
All trademarks, branding, product images, and materials remain the property of the Company and may not be used without prior written consent.

12. Limitation of Liability
To the fullest extent permitted by law, the Company shall not be liable for any indirect, consequential, or economic loss. Nothing in these Terms shall exclude liability for death or personal injury caused by negligence, fraud, or any liability which cannot be excluded by law.

13. Compliance with Laws
The Customer must comply with all applicable laws and regulations when buying, promoting, and selling the Goods.

14. Data Protection
Each party will handle any personal data in accordance with applicable data protection laws.

15. Entire Agreement
These Terms and Conditions, together with any agreed order details, form the full agreement between the Company and the Customer. Any changes must be agreed in writing.

16. Termination
The Company may terminate or suspend supply immediately if the Customer:

• Breaches these Terms
• Fails to make payment when due
• Becomes insolvent or unable to pay its debts

17. Force Majeure
The Company shall not be liable for failure or delay in performing its obligations due to events beyond its reasonable control, including but not limited to acts of God, war, strikes, or supply chain disruptions.

18. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have jurisdiction in relation to any dispute arising under or in connection with these Terms.

19. Acceptance
By placing an order, the Customer confirms that they have read, understood, and agreed to these Terms and Conditions.

20. Changes to Terms
The Company may update these Terms from time to time. Please request the Terms and Conditions in writing to ensure the latest version is to hand.

21. Contact
To report an issue, please contact the Company at enquiries@tweezerman.co.uk